Shipping & Returns Policy

Last updated: October 2025

    1. Coverage

      We currently ship to all Emirates within the UAE.

    2. Delivery

      • Orders process in 1–2 business days.
      • Estimated delivery: 2–5 business days.
      • Delivery partner: Storages or an equivalent courier.
      • Tracking details will be provided via email or SMS.

    3. Shipping Fees

      Shipping charges are displayed at checkout before payment. Occasional free-shipping promotions may apply.

    4. Returns

      We accept returns of unopened, unused items within 7 days of receipt. Returned items must be in original packaging with hygiene seals intact. Opened or used products are non-returnable for hygiene reasons. Return shipping is paid by the customer unless the product is defective or incorrect.

    5. Damaged or Incorrect Items

      If your order is damaged or incorrect, contact dee@solbathandbeauty.com within 48 hours of delivery, with photos and order details. Once verified, we’ll issue store credit equal to the product value or arrange a replacement.

    6. Refund Method

      All refunds are provided as store credit only, redeemable on solbathandbeauty.com. Credits are processed within 7–10 business days after receiving the returned item.

    7. Non-Returnable Items

      • Opened or used items
      • Gift cards or promotional items
      • Products without original packaging or seals

    8. Customer Support

      dee@solbathandbeauty.com +971 56 442 6028 Mon–Sun 9 AM – 9 PM (UAE time)