• Q: How can I place an order?
  A: Browse solbathandbeauty.com, add your chosen products to the cart, and complete checkout. You can shop as a guest or create an account to track your orders and reorder faster.
• Q: Do I need an account to order?
  A: No. Creating an account is optional but helps you view your order history and save delivery details.
• Q: What payment methods do you accept?
  A: We currently accept all major credit cards, as well as Tabby and Tamara installment options.
• Q: Can I use multiple promo codes?
  A: No. Only one discount or promotion can be applied per order unless otherwise stated.
• Q: How can I cancel or modify my order?
  A: Once confirmed, orders are processed quickly to ensure fast dispatch. If you need to change or cancel your order, email dee@solbathandbeauty.com as soon as possible — we’ll do our best to assist before shipment.

• Q: Where do you deliver?
  A: We deliver across all Emirates within the UAE. At this time, we don’t ship internationally.
• Q: How long will my delivery take?
  A: Orders are typically delivered within 2 to 5 business days, depending on your location. During peak seasons or promotional periods, delivery times may vary slightly.
• Q: How will my order be shipped?
  A: All orders are handled by Shorages or a similar local courier. You’ll receive tracking details by email or SMS once your order has been dispatched.
• Q: How much is delivery?
  A: Standard delivery charges are displayed at checkout before you confirm your order. Free delivery may apply during special offers or promotions.
• Q: Can I track my order?
  A: Yes. Once your order ships, you’ll receive a tracking link so you can follow your package’s progress.
• Q: What if I’m not home during delivery?
  A: The courier will attempt to reach you by phone or SMS to arrange a convenient delivery time. If unsuccessful, your order may be rescheduled for the next available day.

• Q: What is your return policy?
  A: You may return unopened and unused products within 7 days of delivery. Items must be in their original packaging with hygiene seals intact.
• Q: Can I return an opened product?
  A: Unfortunately, no. For hygiene and safety reasons, opened or used beauty and skincare products cannot be accepted for return.
• Q: Who pays for return shipping?
  A: Return shipping is the customer’s responsibility unless the item was damaged, defective, or incorrectly supplied.
• Q: How do I initiate a return?
  A: Email dee@solbathandbeauty.com within 7 days of receiving your order, stating your order number, product name, and reason for return. Our team will respond with next steps.
• Q: How do refunds work?
  A: Approved returns are refunded as store credit equal to the product’s purchase value. Credits are issued within 7 to 10 business days after we receive and inspect the returned item.
• Q: What if my item arrived damaged or incorrect?
  A: Please email dee@solbathandbeauty.com within 48 hours of delivery with your order number and clear photos. We’ll resolve the issue quickly by sending a replacement or providing store credit.
• Q: Can I exchange a product?
  A: Exchanges are handled as returns followed by a new order using your store credit.

• Q: Are your products cruelty-free?
  A: Yes. All Sōl Bath & Beauty products are 100 % cruelty-free.
• Q: Are your products vegan?
  A: Many are vegan. Each product page clearly indicates whether a formula is vegan-friendly.
• Q: Do your products contain parabens or sulfates?
  A: No. Our formulations are designed to meet modern clean-beauty standards — free from parabens, sulfates (SLS/SLES), and harsh synthetic fragrances.
• Q: Where are your products made?
  A: All Sōl Bath & Beauty formulations are developed and produced in the UAE under strict quality control and safety standards.
• Q: I have sensitive skin. Can I use your products?
  A: Our formulations are dermatologically tested, but sensitivity varies from person to person. We recommend patch-testing a small amount on your inner arm before first use.
• Q: Do you test on animals?
  A: Never. Sōl Bath & Beauty is committed to cruelty-free development and testing practices.
• Q: Are your fragrances natural or synthetic?
  A: Our scents are carefully balanced using both natural and safe synthetic notes to ensure consistency, stability, and a refined sensory experience.

• Q: Do you offer gift cards?
  A: Digital gift cards will be introduced soon. They’ll be redeemable online at solbathandbeauty.com.
• Q: How do I redeem a promo code?
  A: Enter your code at checkout. Discount will apply automatically if the offer is valid.
• Q: Can I combine gift cards and promo codes?
  A: Yes — you can pay with a gift card and still apply one eligible promo code.

• Q: How can I access my account?
  A: Click “Login” or “My Account” on our website. You can reset your password anytime via the “Forgot Password” link.
• Q: How can I contact customer support?
  A:📧 Email: dee@solbathandbeauty.com
📞 Phone/WhatsApp: +971 56 442 6028
🕘 Hours: Monday – Sunday, 9 AM – 9 PM (UAE time)
• Q: How long will it take for customer support to respond?
  A: We aim to respond within 24 hours during the week and within 48 hours on weekends or public holidays.

See the Shipping & Returns Policy for details.

• Q: How do I stay updated on new launches?
  A: Follow @solbathandbeauty on Instagram and TikTok for upcoming launches, community stories, and skincare education.
• Q: Is Sōl available in stores?
  A: Not yet — we’re currently online only. Retail partnerships across the UAE and GCC are planned for 2026.
• Q: Can I collaborate or become an affiliate?
  A: Email partnerships@solbathandbeauty.com with your proposal. We review collaboration requests monthly.

• Reach out anytime — we’re here to help you build real, grounded rituals that work in real life.
• 📧 dee@solbathandbeauty.com
📞 +971 56 442 6028
🕘 9 AM – 9 PM UAE time, 7 days a week